About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role helps motivate the team, promote a customer-focused selling culture, execute store KPIs, and ensure employees follow company policies and procedures. The Assistant Store Manager also supports store operations, visual standards, merchandise flow, team development, and a safe, organized shopping and working environment. This is a part-time position requiring availability for 20–40 hours per week. Flexible scheduling is required, including weekends, nights, and peak holiday periods. The associate may frequently lift or move up to 20 pounds and occasionally up to 35 pounds; sit or stand for extended periods; climb ladders; and move around the sales floor, stockroom, and office. The work environment is open, with fluctuating temperatures and standard lighting.

Requirements

  • Passion for products, brands, fashion, and trends.
  • Effective written, verbal, and presentation skills.
  • Strong communication skills.
  • Excellent time-management skills.
  • Proficiency in math and strong computer skills.
  • Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
  • Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
  • Ability to frequently sit or stand for long periods and climb ladders as needed.
  • Ability to maneuver around sales floor, stockroom, and office areas.
  • Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

  • High school diploma or equivalent preferred.

Responsibilities

  • Maintain a customer-focused mindset and ensure team members provide an engaging, positive, and authentic customer experience.
  • Handle customer situations in accordance with policies and procedures, attempt to resolve issues, and escalate them as appropriate.
  • Maintain a clean, organized, and safe store and stockroom.
  • Share customer feedback with the leadership team to improve the customer experience.
  • Act as floor supervisor when needed, including covering non-peak periods and breaks.
  • Hold self and others accountable for completing operational tasks.
  • Coach associates and provide feedback on Sales Associate performance.
  • Support associate engagement by recognizing and rewarding outstanding performance.
  • Direct associates to ensure they understand company directives and standards.
  • Prioritize and delegate tasks to meet operational needs.
  • Support and execute visual directives and maintain company visual standards.
  • Improve efficiency in store operational processes.
  • Maintain merchandise flow, filling, and presentation standards in the store and stockroom.
  • Ensure associates follow company policies, procedures, and Safety Program practices.
  • Demonstrate passion and affinity for PacSun products, brands, fashion, and trends.
  • Recruit, identify, develop, and retain talent.
  • Develop cross-functional partnerships and promote transparency, collaboration, and accountability.
  • Represent PacSun in the industry and marketplace.
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