About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, top-line sales-driven, profitable, and productive store location. The role inspires and motivates team members through Pacsun’s core values, promotes a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for following company policies and procedures. The Assistant Store Manager supports customer experience, sales-floor supervision, team coaching and engagement, operational execution, visual standards, merchandise flow, and store safety. The role also helps develop talent, build cross-functional partnerships, and foster a culture of transparency, collaboration, and accountability.

Requirements

  • Passion for product, brands, fashion, and trends.
  • Effective written, verbal, and presentation skills.
  • Strong communication skills.
  • Excellent time-management skills.
  • Proficiency in math and strong computer skills.
  • Ability to work 20–40 hours per week and a flexible schedule, including weekends, nights, and peak holiday periods.
  • Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
  • Ability to frequently sit or stand for long periods and climb ladders as needed.
  • Ability to talk and hear regularly; sit, stand, walk, use hands to handle or feel items, reach, twist, and squat.
  • Ability to maneuver around sales-floor, stockroom, and office areas.
  • Close and distance vision, depth perception, and ability to adjust focus.

Nice To Haves

  • High school diploma or equivalent preferred.

Responsibilities

  • Ensure team members deliver an engaging, positive, authentic, and customer-focused experience.
  • Handle customer situations in compliance with policy and procedures, attempt to resolve issues, and escalate them when appropriate.
  • Maintain a clean, organized, and safe store and stockroom.
  • Share customer feedback with the leadership team to improve the customer experience.
  • Serve as floor supervisor as needed, including during breaks and non-peak periods.
  • Hold self and others accountable for completing operational tasks.
  • Coach Sales Associates and provide performance feedback.
  • Recognize and reward outstanding performance to support associate engagement.
  • Direct associates so they understand company directives and standards.
  • Prioritize and delegate tasks to meet operational needs.
  • Support and execute visual directives and maintain company visual standards.
  • Drive efficiency in store operational processes.
  • Maintain merchandise flow, replenishment, and presentation standards in the store and stockroom.
  • Ensure store associates follow company policies, procedures, and Safety Program practices.
  • Represent the PacSun brand and demonstrate passion for its products, brands, fashion, and trends.
  • Model Pacsun core values and motivate others.
  • Recruit, identify, develop, and retain talent.
  • Build cross-functional partnerships and promote transparency, collaboration, and accountability.
  • Serve as a Pacsun advocate in the industry and marketplace.
  • Balance a strong management presence with approachability and encourage associate feedback and interaction.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service