About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates associates through customer-focused selling and execution of store KPIs, while holding employees accountable for company policies and procedures. It also supports store operations, merchandising, safety, associate development, and customer experience. This is a part-time position requiring 20–40 hours per week and flexibility to work weekends, nights, and peak holiday periods.

Requirements

  • Passion for product, brands, fashion, and trends.
  • Effective written, verbal, and presentation skills.
  • Strong communication skills.
  • Excellent time management skills.
  • Proficiency in math and strong computer skills.
  • Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
  • Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
  • Ability to frequently sit or stand for long periods and climb ladders as needed.
  • Ability to talk and hear regularly; sit, stand, walk, use hands, reach, twist, or squat frequently; and maneuver around sales floor, stockroom, and office areas.
  • Vision abilities including close and distance vision, depth perception, and ability to adjust focus.
  • Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

  • High school diploma or equivalent preferred.

Responsibilities

  • Ensure team members deliver an engaging, positive, and authentic customer experience.
  • Handle customer situations in accordance with policies and procedures, seek solutions, and escalate issues as appropriate.
  • Maintain a clean, organized, and safe store and stockroom.
  • Share customer feedback with the leadership team to improve the customer experience.
  • Serve as floor supervisor when needed, including covering breaks and other non-peak periods.
  • Hold self and others accountable for completing operational tasks.
  • Coach and provide performance feedback to Sales Associates.
  • Support associate engagement by recognizing and rewarding outstanding performance.
  • Direct associates to ensure they understand company directives and standards.
  • Prioritize and delegate tasks to meet operational needs.
  • Support and execute visual directives and maintain company visual standards.
  • Improve efficiency in store operational processes.
  • Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
  • Ensure associates follow company policies, procedures, and Safety Program practices.
  • Demonstrate passion for PacSun products, brands, fashion, and trends.
  • Recruit, identify, develop, and retain talent.
  • Build cross-functional partnerships and promote transparency, collaboration, and accountability.
  • Balance a strong management presence with approachability and encourage associate feedback and interaction.
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