Assistant Store Manager

Land Of Lincoln Goodwill Industries•Springfield, IL

20d

About The Position

The Assistant Store Manager collaborates with the Store Manager to manage all aspects of store operations, including donation collection and processing, sales, staff management, financial performance, and loss control. The role requires honest, ethical, and transparent business conduct. It is a developmental position intended to prepare the employee to advance to a Manager position. The Assistant Store Manager oversees operations when the Store Manager is absent and supervises staff and volunteers in that absence.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality-control tasks; retail experience is preferred.
Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
CPR/First Aid certification, or ability to obtain certification within six months of employment.
Ability to travel occasionally to other stores and job sites.
Ability to work independently while fostering a strong team atmosphere.
Clear verbal and written communication skills.
Sensitivity and ability to communicate with a diverse population, and to promote diversity and inclusion.
Ability to interact with people in a manner that respects their dignity, privacy, and confidentiality.
Consistent attendance and punctuality on scheduled workdays.
High level of professionalism, integrity, business conduct, and ethical behavior.
Commitment to LLGI’s mission, vision, and values.
Ability to lift or move up to 50 pounds and handle the physical activities described in the posting, including prolonged standing, bending, reaching, kneeling, carrying, pushing, and pulling.
Visual acuity to evaluate donated items for quality and ability to identify odors when evaluating donations.
Ability to work in a light industrial/warehouse environment with exposure to heat, cold, and allergens.
The position is safety-sensitive; a pre-employment drug screen applies. All positions require a criminal background check.

Nice To Haves

Basic knowledge of Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel.
Ability to use other software, such as payroll and point-of-sale systems.
Retail experience in a leadership or oversight role.

Responsibilities

Oversee store operations in the Store Manager’s absence.
Direct store employees and volunteers to ensure sales transactions and donated goods are processed and reported accurately.
Communicate the organization’s mission, vision, and values and promote diversity.
Train, coach, and provide feedback to help staff develop their skills.
Ensure staff follows policies and procedures.
Assist with recruiting, hiring, onboarding, training, scheduling, coaching, documentation, and communication about staff performance and behavioral issues.
Provide leadership and positive role modeling for retail staff.
Report loss-control concerns to the Store Manager promptly.
Manage time effectively and monitor staff time to ensure work is completed.
Take responsibility and accountability for completing job duties.
Ensure proper care and maintenance of equipment, machinery, and facilities.
Maintain housekeeping standards and a clean, organized sales floor.
Collaborate with the Store Manager to develop and manage the store budget.
Help maximize store financial performance and achieve desired results.
Maintain quality control in retail operations.
Contribute to team success by involving others in work processes, decisions, and actions.
Perform bank deposits and related cash-handling duties.
Fulfill safety captain duties when no designated safety captain is present.
Fill in for store staff as needed.
Travel to locations within the LLGI territory to support organizational needs.
Perform other tasks as assigned.