Assistant Store Manager - North McCain, North Little Rock, AR

DTLR, Inc.•North Little Rock, AR

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role includes merchandising execution, expense and inventory management, training and development, human resources support, operational compliance, and outstanding customer service. The position is responsible for supporting the quality and performance of store staff and helping the store meet its goals and standards. The standard work week is not to exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The role may require working in multiple stores within the assigned district and traveling by car, plane, or train. Employees must be able to stand for extended periods and lift, carry, or push/pull up to 50 pounds. Extended hours may be required during critical project phases.

Requirements

At least one year of experience in retail management.
Solid knowledge of business and excellent command of English for communicating with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive or confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Reliable transportation and willingness to travel by car, plane, or train.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.

Responsibilities

Support the Store Manager in daily store operations and efforts to achieve sales, profitability, and store goals.
Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership and promote commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual performance evaluations and provide feedback.
Assist with expense management and develop strategies to keep store performance in line with budget.
Help monitor and identify loss or inventory inconsistencies and support shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment in which customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other assigned duties.