Assistant Store Manager - Mabelvale, Little Rock, AR

DTLR, Inc.•Little Rock, AR

2d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations, with the goal of maximizing sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and excellent customer service. The role is responsible for the quality and performance of store staff, supports compliance with company policies and operational standards, and helps the store meet its sales, budget, and shrink goals. The position requires a flexible schedule that may include days, nights, weekends, and holidays. The standard work week does not exceed 40 hours. The employee may work across multiple stores in the assigned district and must be able to travel. Physical requirements include standing for extended periods and lifting, carrying, pushing, or pulling up to 50 pounds. Extended hours may be required during critical project phases.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English for communicating with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive or confidential situations.
Ability to think strategically, plan, and organize effectively.
Professionalism in all situations.
Proficient analytical skills, including gathering and summarizing data for reports, solving administrative problems, and prioritizing work.
Results-driven approach with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Assist the Store Manager in maintaining daily store operations and achieving sales and profitability goals.
Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
Model effective leadership to support store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist with and provide feedback to the Store Manager on annual employee performance evaluations.
Assist with expense management and develop strategies to keep store performance in line with budget.
Help monitor and identify loss or inventory inconsistencies and support achievement of shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment where customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.