Assistant Store Manager
About The Position
The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager, following company policies for customers, associates, and merchandising, and learning all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role supports store performance through operational oversight, payroll and scheduling administration, expense control, recruiting and developing associates, customer service, merchandising, safety, and loss prevention. The Assistant Store Manager directly supervises all non-exempt associates and may accept special assignments as directed by leadership.
Requirements
- Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
- Demonstrated ability to supervise, motivate, and communicate positively with store associates at all levels.
- Ability to handle multiple tasks, prioritize tasks, give direction, and follow through to completion.
- Ability to set priorities and exercise independent judgment.
- Ability to maintain a high quality of customer service.
- Fluency in English.
- Ability to work evenings and weekends.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to use store equipment, including PDTs, registers, and PCs, as required.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull, and lift more than 25 pounds.
- Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Responsibilities
- Lead company best practices and maximize productivity by minimizing steps and touches while working.
- Assist with analysis of store reports to evaluate controllable expenses and overall store performance; communicate variances from company standards to the Store Manager.
- Ensure associate schedules meet business objectives and comply with applicable regulations and company policies.
- Ensure associate cleaning tasks throughout the store, including restrooms, are scheduled and completed.
- Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
- Assist with recruiting, hiring, training, and developing non-exempt associates; support compliance with personnel policies and procedures.
- Communicate associate relations incidents to the Store Manager or District Manager as needed.
- Monitor expenditures and help keep them within budget; control payroll hours to plan and adjust to business trends.
- Promote safe behaviors, ensure associates understand emergency procedures, uphold company safety policies, and help facilitate monthly safety meetings.
- Treat customers, associates, and leaders respectfully, courteously, and professionally; recognize associates through company programs.
- Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates to provide efficient and friendly service throughout the store.
- Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
- Maintain housekeeping standards with contracted maintenance personnel and store associates.
- Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards and guidelines; urgently manage processing of merchandise to the sales floor within expected timeframes.
- Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
- Support store loss prevention through customer-service presence, customer and associate engagement, and heightened awareness.
- Assist in leading annual inventory preparation and execution; monitor mark-out-of-stock policy and ensure the Public View Monitor system is properly maintained.
- Accept special assignments as directed by leadership.
- Directly supervise all non-exempt associates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
