Assistant Store Manager (Operations)
About The Position
The Assistant Manager (Operations) helps lead the team, support daily store operations, and create an exceptional customer experience. The role coaches Team Members, helps keep the store and Food Service operation running smoothly, and promotes a culture of service, teamwork, and accountability. This is a full-time position cross-trained between Food Service and Front-of-Store at a 24/7 store, requiring schedule flexibility, potentially including nights, weekends, and holidays. The Assistant Manager champions Maverik’s GET (Greet, Engage, and Thank) customer service expectations by modeling the behaviors, coaching Team Members on consistent execution, and holding the team accountable for a welcoming customer experience. The role also assists with training, mentoring, and supervising Team Members and works alongside the team as needed. The position requires obtaining and maintaining the food safety certification required by the applicable state or local jurisdiction. Physical duties include frequent standing, walking, handling, reaching, bending, stooping, squatting, crouching, kneeling, pushing, and potentially lifting, carrying, or moving objects weighing up to 50 pounds. The employee must work safely with equipment that generates and maintains high temperatures while wearing appropriate personal protective equipment.
Requirements
- Must be at least 21 years old to apply.
- Must be flexible to work in a 24/7 store, potentially including nights, weekends, and holidays.
- Strong interpersonal and communication skills to engage with Team Members and provide exceptional customer experiences.
- Ability to remain calm and composed under high-pressure situations while delivering exceptional customer service.
- Strong problem-solving skills, including recognizing and analyzing issues and creating effective solutions.
- Must obtain and maintain the food safety certification required by the applicable state or local jurisdiction.
- Ability to perform frequent standing, walking, handling, reaching, bending, stooping, squatting, crouching, kneeling, and pushing.
- Ability to lift, carry, or move objects weighing up to 50 pounds.
- Ability to work safely with high-temperature equipment while wearing appropriate personal protective equipment.
Nice To Haves
- At least 1 year of supervisory experience (preferred).
Responsibilities
- Champion Maverik’s GET (Greet, Engage, and Thank) customer service expectations.
- Model customer service behaviors, coach Team Members on consistent execution, and hold the team accountable for a welcoming and engaging customer experience.
- Lead by example and work alongside the team when needed.
- Help ensure the store and Food Service operation run smoothly.
- Assist with training, mentoring, and supervising Team Members.
- Support daily store operations and create an exceptional customer experience.
Benefits
- Starting pay of $23.05–$25.05 per hour.
- Eligibility for a bonus program.
- Employee fuel discount and 50% off food and drinks.
- Annual profit sharing for eligible Team Members.
- Medical, dental, and vision insurance for full-time Team Members.
- 401(k) plan with company match.
- $20,000 company-paid life insurance.
- Parental leave.
- Education assistance/reimbursement program.
- Growth opportunities, including promotion from within, consistent raises, and support for professional goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
