Assistant Store Manager - Operations

At Home • City of Rochester, NY

6d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. In a large-format retail environment with annual sales typically ranging from $4–$10 million, this role helps drive store performance through efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. The role leads and develops Operations Leads and, based on store volume, the Zone Lead team. It helps ensure a safe, organized, and high-performing store environment by modeling high standards, improving processes, proactively solving problems, and supporting a culture of teamwork, accountability, and results.

The position includes responsibility for store operations, staffing and scheduling, payroll accuracy, operational and financial performance, opening and closing, freight and inventory, merchandising, customer satisfaction, shrink control, safety, loss prevention, and cash handling. The Assistant Store Manager also hires and develops talent, supports succession planning and career growth, addresses concerns, maintains compliance, and leads team communication.

The role requires extended standing and walking, frequent bending, kneeling, and reaching, lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds, climbing ladders, and repetitive lifting, pushing, and pulling. The work takes place on the sales floor, in stockroom and receiving areas, and may involve varying temperatures. Flexible availability, including nights, weekends, and holidays, is required based on business needs.

Requirements

• High school diploma or equivalent required.
• At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, and the ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset and a track record of delivering an exceptional in-store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using task management, HRIS, and workforce scheduling systems.
• Strong verbal and written communication and comprehension skills.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and use insights to make informed business decisions and drive performance.
• Ability to build and sustain a collaborative, engaging, and high-performing team culture.
• Ability to meet physical demands, including extended standing and walking; frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders; and repetitive lifting, pushing, and pulling.
• Comfort working in sales floor, stockroom, and receiving areas with exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
• Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans.
• Coach, train, and develop Team Members to improve efficiency and performance, encourage continuous improvement, and support career growth.
• Support proper staffing, scheduling, and payroll accuracy; execute plans using financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening, closing, and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling to drive store effectiveness.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Ensure compliance with company policies, procedures, and applicable laws and regulations.
• Champion a positive, inclusive, and safe environment by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, vision, disability, and other benefits for non-temporary positions.
• Flexible Spending Accounts.
• Paid Time Off, holidays, and volunteer time.
• 25% store discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED