Assistant Store Manager

Pet Supplies Plus•Grosse Pointe, MI

20d

About The Position

Pet Supplies Plus is seeking an Assistant Store Manager, referred to in the description as an Assistant Store Team Leader, to help manage store operations and provide neighborly service to customers and their pets. The role supports the Store Team Leader in analyzing sales results and developing plans to improve sales, neighbor engagement, and productivity. It also helps create a fun, positive store environment and build a reputation for knowledgeable, trustworthy, pet-focused service. The Assistant Store Team Leader helps ensure operational policies are followed, including those related to cleanliness, animal care, safety, and security. The role contributes to team engagement and morale, staffing and recruiting, onboarding, employee development, coaching, and feedback. It also builds relationships with community organizations to support events and marketing opportunities. Candidates should have retail team leadership experience, communication and Microsoft Office skills, and the ability to operate store equipment, including a forklift. The role requires physical activities such as climbing ladders, bending, kneeling, and lifting up to 50 pounds, as well as schedule flexibility and reliable transportation.

Requirements

At least 2 years of experience leading a retail team.
Bachelor’s degree or equivalent work experience; high school diploma or GED required.
Knowledge of Microsoft Office.
Good communication skills.
Ability to operate all store equipment, including a forklift.
Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
Ability to work flexible schedules.
Reliable transportation.
Must pass a drug test.
Must be 18 years or older.

Responsibilities

Assist with operational management of the store.
Follow operational policies and procedures for cleanliness, animal care, safety, and security.
Analyze store sales results and develop plans with the Store Team Leader to maximize sales, neighbor engagement, and productivity.
Provide exceptional, neighborly service to customers and their pets, including supporting customers and team members with product choices.
Help create a fun, positive environment for team members and customers.
Promote team member engagement and morale by understanding individual motivations and needs, recognizing successful performance, and helping team members achieve career goals.
Help maintain a fully staffed team and support recruiting and onboarding.
Provide onboarding, development opportunities, coaching, and feedback to team members.
Connect with community organizations to develop event and marketing partnerships.