About The Position

The Assistant Store Manager supports store leadership by helping supervise daily store activities, ensure overall store performance, manage schedules, and develop operational action plans. The role also identifies training opportunities to develop and grow the team. This is a full-time position averaging 38 hours per week, with a starting wage of $26.00 per hour and a wage increase to $27.00 per hour in Year 2. The Assistant Store Manager helps improve operating results, communicates responsibilities and performance expectations, supports employee development, and models company values. The role oversees day-to-day team operations, helps maintain inventory, payroll, and loss-control performance, and ensures customer service, product quality, cleanliness, safety, and compliance with company policies. Duties may be performed with or without reasonable accommodation.

Requirements

  • Must be at least 18 years of age.
  • Ability to work independently and as part of a team.
  • Ability to provide and lead others in providing prompt, courteous customer service.
  • Ability to build rapport, trust, and open communication that supports direct reports' growth and job performance.
  • Ability to interpret and apply company policies and procedures.
  • Ability to set goals and guide employee performance to ensure quality and completion of assignments.
  • Ability to evaluate and drive one's own performance and that of others.
  • Ability to understand and apply management principles related to budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely and properly operate an electric or manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized, multitask professionally and efficiently, follow instructions, and pay attention to detail.
  • Meet applicable state and local requirements for handling and selling alcoholic beverages.
  • A minimum of 3 years of progressive experience in a retail environment.
  • A combination of education and experience may provide equivalent knowledge.
  • Must be able to perform duties with or without reasonable accommodation.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Prior management experience preferred.

Responsibilities

  • Assist the direct leader with developing and implementing action plans to improve operating results.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Identify training and development opportunities for direct reports.
  • Understand and communicate company strategy and model organizational core values.
  • Monitor the competitive environment in the community and inform the direct leader of needed adjustments.
  • Provide product feedback and recommendations about items to carry or discontinue.
  • Participate in interviewing store personnel.
  • Communicate weekly information, team milestones, developments, and concerns.
  • Ensure personnel follow inventory procedures, product handling guidelines, and cash control policies.
  • Resolve operational customer concerns appropriately when the direct leader is absent.
  • Identify and rectify hazards, ensure proper ergonomics, and maintain store equipment in working order.
  • Maintain store cleanliness standards and proper signage.
  • Help maintain stock levels through appropriate product ordering.
  • Merchandise products neatly to maximize sales.
  • Ensure product quality and freshness and accurate product signage.
  • Assist the direct leader with store payroll and total loss budgets, inventory counts, and training new employees.
  • Supervise day-to-day team operations and escalate issues when necessary.
  • Ensure direct reports complete assigned responsibilities in a timely and effective manner to provide a high level of customer service.
  • Comply with company policies and procedures and protect the security and confidentiality of documents and data.
  • Perform other duties as assigned.
  • Stock merchandise from receiving to shelving, including placing products weighing up to 45 pounds on shelves at various heights.
  • Perform regular store activities including sitting, standing, bending, reaching, pushing, pulling, lifting, carrying, and walking.
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