Assistant Store Manager

Ross Stores•Tulsa, OK

21d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager while following company policies for customers, associates, and merchandising. The position involves learning all phases of store operations and, when the Store Manager is absent, leading the entire store operation to ensure company standards and best practices are consistently met. The Assistant Store Manager supports store performance, scheduling, payroll administration, recruiting and associate development, expense control, customer service, merchandising, safety, and loss prevention. This role directly supervises all non-exempt associates and helps maintain a clean, safe, organized, and customer-friendly store.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Certain assignments may require other qualifications and skills.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
Ensure compliance with State, Local, and Federal regulations.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Accept special assignments from Leadership.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non-exempt associates.
Ensure compliance with Ross personnel policies and procedures, and communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in relation to plan and current business trends.
Promote safe behaviors, ensure associates understand emergency operating procedures, maintain compliance with company safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and other leaders respectfully, courteously, and professionally; recognize associates using company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates in providing efficient, friendly service throughout the store.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure merchandise recovery, sizing, and markdowns meet company standards through instruction, task assignment, and follow-up.
Ensure merchandise is presented and organized according to company guidelines and processed to the sales floor within the expected timeframe.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer-service presence on the sales floor and promote customer and associate engagement and loss prevention awareness.
Help lead annual inventory preparation and execution, monitor the mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt associates.
Use store equipment, including PDTs, registers, and PCs, as required; perform assigned physical and store-maintenance tasks.