Assistant Store Manager

Genuine Parts Company•Concord, NC

19d

About The Position

The Assistant Store Manager supports the Store Manager across store functions while maintaining active customer-facing sales responsibilities. The role oversees store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in as needed to maintain standards, coverage, and continuity. This position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

High school diploma or equivalent.
Leadership experience.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about the automotive field.
Customer-care focus and ability to build long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Entirely customer-centric approach to internal and external customers.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision shop, or management of a fast-food, restaurant, or convenience-store business.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, telephone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turns, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach team members, monitor outcomes, and assist when necessary.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Support or influence direct reports and labor planning, with potential financial impact.
Meet performance measures for customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advice, people metrics, and store financial and operational metrics.