Assistant Store Manager

O'Reilly Auto Parts•Carson City, NV

21d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This position leads store team members in serving customers and manages the store when the Store Manager is absent or working an opposing shift. Bilingual candidates are encouraged to apply, with Spanish highly desired. The role also supports recruiting, team member coaching and training, staffing, merchandising, order and return processing, store opening and closing procedures, and the maintenance of store facilities and equipment. Other duties may be assigned.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training is current.
Support hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure online, hub, store-to-store, and distribution-center orders are processed promptly and customers are contacted when shipments arrive as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, posted schedules, approved schedule changes, and clock-in/clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures; securing money and deposits; preparing bank deposits as needed; checking security lights; securing doors and the building; operating security alarms; and securing delivery vehicles.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.