Assistant Store Manager

Farmers Home Furniture•Hartwell, GA

About The Position

The Assistant Store Manager assists the store manager in directing and managing all aspects of operations at an assigned store. The role provides supervision, guidance, and training to store personnel to help meet sales, bad debt, and profit goals, and ensures that store functions are performed either personally or through appropriate delegation. The position oversees store departments and daily activities, including accounts receivable, collections, sales, warehouse, delivery, and general office operations. It supports staffing and personnel management, sales execution, customer experience, inventory and merchandising standards, store security, regulatory compliance, and the accurate completion of operating and administrative records. The Assistant Store Manager also represents the store in community involvement and promotes the company’s H.O.M.E. values.

Requirements

Ability to evaluate, audit, deduce, and access data using established criteria, exercise discretion, and identify and select alternatives.
Ability to function in a managerial capacity for a division or organizational unit and make procedural and technical decisions.
Ability to operate, maneuver, and control equipment, machinery, tools, and materials used in performing essential functions.
Ability to use a wide variety of reference, descriptive, and advisory data and information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and scheduled instructions; apply rational systems; and exercise independent judgment to adapt methods and standards to assigned objectives.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against sensory, judgmental, or subjective criteria.
Ability to exert moderately heavy physical effort regularly, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 20–50 pounds.
Some tasks require the ability to perceive and distinguish colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Performance may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Supervise, direct, and evaluate assigned staff; address employee concerns, direct work, counsel and discipline employees, and complete performance appraisals.
Oversee daily activities across store departments, plan employee schedules, approve vacation and leave, and allocate personnel and resources.
Direct or perform sales, inventory, cash reconciliation, recordkeeping, warehouse and delivery work, and preparation of daily transaction records.
Monitor store departments to ensure accurate and efficient job performance.
Develop expertise in customer experience and sales execution to train sales consultants and sales support staff.
Train new and current employees in retail selling, merchandising, and customer relations using Farmers Academy and on-the-job training.
Meet or exceed sales, profitability, delinquency, and bad debt goals; manage the P&L and oversee sales training, management, and reporting.
Communicate and enforce company policies and procedures, implement personnel safety and store protection procedures, and follow applicable local, state, and federal regulations.
Ensure employees follow established security, sales, and recordkeeping practices.
Coordinate warehouse activities with related operations, including production, sales, records control, and purchasing.
Ensure the store opens and closes on schedule, the retail facility operates smoothly, and security systems are set.
Ensure merchandise pricing and tagging meet company requirements.
Ensure merchandise displays are set to CAD; follow ordering and delivery procedures, manage inventory below maximum levels, and keep inventory aged over 12 months below 20% of total inventory dollars.
Coordinate sales promotions and prepare or direct the preparation of merchandise displays and advertising point-of-purchase materials.
Resolve and record customer complaints in the Product Quality Assurance program.
Represent the store and company in community involvement initiatives that increase visibility, foster positive relationships, and build goodwill.
Maintain vehicle delivery reports and maintenance files.
Review applications and resumes, interview candidates, coordinate pre-employment background information with Human Resources, and hire qualified personnel.
Conduct staff meetings and attend relevant meetings, conferences, seminars, workshops, and training sessions.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machines, telephone, computer, and other equipment as needed.
Uphold and promote the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Perform other related duties as required.