Assistant Store Manager 6759

CNG Holdings•Temple, TX

19d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The position serves and educates customers about available financial products and services, handles customer inquiries and transactions, and supports cash management and store operations. The role may require travel among stores in an assigned district and, occasionally, neighboring districts, including possible overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in accordance with company policy; public transportation or transportation from family or friends does not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to meet the physical demands of the role, including lifting up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from a secure safe to the drawer; and perform other cash-handling tasks.
Make bank deposits or bank pickups when required.
Balance individual batch receipts with store sales reports at the end of the day and assist in resolving overage or shortage discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree tasks on time.
Perform other duties as assigned.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Work assigned shifts as scheduled.