Assistant Store Manager - Dorchester Square, North Charleston, SC

DTLR, Inc.•North Charleston, SC

About The Position

The Assistant Store Manager assists the Store Manager in managing the daily operations of a retail store to support maximum sales and profitability. The role oversees staff performance, company policy compliance, merchandising execution, expense and inventory management, team training and development, human resources activities, and customer service. The position requires a flexible schedule that may include days, nights, weekends, and holidays. The standard work week is not to exceed 40 hours. The employee may work in multiple stores within the assigned district, travel by car, plane, or train, and work extended hours during critical project phases.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Maintain the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist with and provide feedback to the Store Manager on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help stores perform within budget.
Help monitor and identify loss or inventory inconsistencies so the store meets shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment in which customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.