Area Supervisor North Charleston, SC

Ross Stores•North Charleston, SC

15h•Onsite

About The Position

The Area Supervisor is a member of Store Leadership, responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation, keeping work areas clean, and executing and supervising Company operational processes. The Area Supervisor maintains safe and secure conditions, supports customer service and the Company brand, oversees merchandising and loss prevention, and supervises Front End and Fitting Room operations. The position also handles administrative duties assigned by the Store Manager, including cash controls and payroll administration. The role supervises Retail Associates and Stockroom Leads where applicable.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the Store and supervise Associates, including serving as Manager on Duty.
Maintain a safe and secure Store environment, monitor the sales floor, address unsafe conditions, support customer safety and emergency procedures, and perform assigned security duties.
Provide respectful, courteous, friendly, and professional service to Customers, Associates, and leaders; recognize Associates through Company programs.
Represent the Company brand, follow the dress code, ensure Associate compliance with the dress code, and keep Store areas clean, maintained, and merchandised to standard.
Oversee recovery, sizing, markdowns, merchandise processing, truck receiving as needed, inbound non-merchandise deliveries, stockroom organization, back-stock, department merchandising, floor moves, signage, and re-wraps.
Reduce merchandise loss and follow Company Loss Prevention practices, including customer and Associate engagement, safeguarding confidential information and assets, maintaining the Public View Monitor system, and conducting Code 50 package inspections.
Ensure Front End Associates follow Company standards; manage checkout flow and customer wait times; train and coach Associates on registers, shortage control, and Front End procedures; coordinate breaks; maintain equipment and supplies; and oversee go-backs and merchandise salability.
Maintain Fitting Room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, and security tagged as needed.
Perform administrative duties assigned by the Store Manager, including cash pulls, bank deposits, Front End control, adherence to cash and register procedures, payroll administration, punch edits, scheduling compliance, payroll transmission, and reporting.
Perform other duties as assigned by the Store Manager.
Supervise Retail Associates and Stockroom Leads where applicable.