Assistant Store Manager

Ross Stores•Cape Girardeau, MO

15d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies regarding customers, associates, and merchandising, and learns all phases of store operations. In the Store Manager’s absence, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role supports store performance, staffing, payroll administration, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt associates and may accept special assignments as directed by leadership.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize tasks, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Certain assignments may require other qualifications and skills.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations and Ross personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Assist with associate relations issues and communicate incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Promote safe behaviors, ensure associates understand emergency operating procedures, adhere to company safety policies, and assist with monthly safety meetings.
Treat customers, associates, and other leaders respectfully, and demonstrate courtesy, friendliness, and professionalism.
Recognize associates using company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates in providing efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, maintain a professional appearance in accordance with the dress code, and reinforce the dress code.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with assistance from contracted maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards by teaching, assigning tasks, and following up on best practices.
Ensure merchandise is presented and organized according to company merchandising guidelines and manage merchandise processing to the sales floor within the expected timeframe.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Comply with the Loss Prevention Awareness Program and support store loss prevention through customer service presence, customer and associate engagement, and heightened awareness.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt associates.