Assistant Store Manager

Holy Grounds • Louisburg, KS

8d

About The Position

Assistant managers support store managers in daily operations, including cleaning and stocking checklists, training new hires, accountability for upselling and service standards, and leading store rushes. They are expected to lead through their actions, maintain professional boundaries, and build relationships with employees. They may manage the store when the store manager is absent and handle operational, customer, and employee issues. The role includes a variety of morning and evening shifts on weekdays and weekends, generally opposite the store manager’s shifts, and requires being on call for store emergencies.

Additional duties may include bank deposits, inventory, ordering, interviews, scheduling, and updating store documents. Daily work includes training and developing baristas, delegating and enforcing cleaning and stocking tasks, addressing performance through disciplinary conversations and warnings, arranging shift coverage, maintaining the team’s adherence to core values, and completing tasks delegated by the store manager.

Scooter’s Coffee describes its business as a specialty coffee company established in 1998, focused on sustainably sourced ingredients and creating positive customer experiences. The applicant would work for a Scooter’s Coffee franchisee, which would be the sole employer and independently determines employment terms, wages, and benefits.

Requirements

• Ability to motivate employees and hold them accountable to job expectations.
• Ability to train and develop baristas.
• Ability to delegate tasks and identify operational needs during a shift.
• Ability to lead a morning rush and ensure service standards are met.
• Ability to handle cash logs, overages, and shortages.
• Ability to resolve customer and employee complaints.
• Availability for a variety of morning and evening shifts on weekdays and weekends.
• Availability to be on call for store emergencies and emergency shift coverage.
• Ability to maintain professional boundaries while building connections with employees.

Responsibilities

• Motivate employees to meet job expectations and hold them accountable, including having tough conversations and issuing verbal or written warnings.
• Train and develop new and seasoned baristas.
• Identify work needed during a shift and delegate tasks to the team.
• Follow company policies, expectations, and core values without prompting from upper management.
• Lead morning rushes and ensure baristas deliver The Amazings.
• Manage the store when the store manager is absent.
• Manage cash logs, overages, and shortages.
• Resolve customer and employee complaints.
• Delegate and hold baristas accountable for cleaning and stocking checklists.
• Handle shift coverage, including emergency coverage, and be on call for emergencies and phone calls.
• Help ensure the team upholds core values.
• Complete tasks delegated by the store manager.
• Make bank deposits, conduct inventory, and order Harvest, RedBull, and dairy products as needed.
• Conduct interviews, prepare schedules, and update store documents such as the COGS document and Cash Verification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed