Assistant Store Manager

Staples • Waldorf, MD

18d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store while ensuring the store is ready for business. They build customer relationships that encourage loyalty, provide total solutions to meet customer needs, and grow the business. The role guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. This role helps develop a high-performing team, supports an exceptional store experience and consultative selling, and shares responsibility for total store operations and cost control. The Assistant Store Manager may also act as Floor Leader and works in partnership with the General Manager on operational tasks.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, and adaptability to changing business priorities.
• Ability to manage conflict reasonably, cooperatively, and without confrontation.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide strong leadership in community engagement, customer service, sales, and team development.
• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on an exceptional store experience, consultative selling, conversions, and total solutions for customers.
• Develop team members through coaching, training, and role playing.
• Attain sales and services goals, profit margin goals, and store-operations execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt flexibly to changes and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Full medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed