Assistant Store Manager - Waukegan Plaza, Waukegan, IL
About The Position
The Assistant Store Manager assists the Store Manager with daily retail store operations to support sales and profitability through merchandising execution, expense and inventory management, employee training and development, human resources activities, and customer service. The role is responsible for the quality and performance of store staff and helps ensure compliance with company policies, operational requirements, safety, and business standards. The position requires a flexible schedule that may include days, nights, weekends, and holidays, with a standard workweek not to exceed 40 hours. The employee may work in multiple stores within the assigned district and must be able to travel by car, plane, or train. This role requires standing for extended periods and lifting, carrying, pushing, or pulling up to 50 pounds.
Requirements
- At least one year of retail management experience.
- Solid knowledge of business and excellent command of the English language for communication with management, associates, and customers.
- Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive or confidential situations.
- Ability to think strategically and plan and organize effectively.
- Professionalism in all situations.
- Proficient analytical ability to gather and summarize data, resolve administrative problems, and prioritize work.
- Results-driven, critical and creative thinking, project management, time management, analytical, and organizational skills.
- Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
- Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
- Ability to execute directives with precision and consistency.
- Working knowledge of Microsoft Office products.
- Willingness to work in multiple stores in the assigned district.
- Reliable transportation and willingness to travel by car, plane, or train.
- Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
- Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Responsibilities
- Support the Store Manager in daily store operations and in achieving sales, profitability, and store goals.
- Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
- Model effective leadership and promote commitment to store goals and training standards.
- Assist with recruiting, selecting, training, and developing store personnel.
- Assist the Store Manager with employee annual performance evaluations and provide feedback.
- Assist with expense management and develop strategies to meet budget expectations.
- Monitor and identify loss or inventory inconsistencies and help achieve shrink goals at or below company plan.
- Monitor and control operational compliance, safety, and business standards.
- Support employee training in suggested selling and merchandising techniques.
- Uphold customer service standards and provide a friendly environment for customers.
- Assist with accurate and regular merchandise inventory counts.
- Perform other duties as assigned.
Benefits
- Bonus opportunity if guidelines or criteria are met.
- Company 401(k) plan for all roles.
- Medical, dental, and vision coverage for full-time roles.
- Company-paid time off for full-time roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
