Assistant Store Manager

O'Reilly Auto Parts•Florence, KY

21h

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store when the Store Manager is absent or working an opposing shift and leads team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service in the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure telephone calls are answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly and customers are contacted when shipments arrive as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment method, and returned merchandise is processed or staged correctly.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, posted schedules, approved schedule changes, and clock-in/clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, locking and securing the building, operating security alarms, and securing delivery vehicles.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.