Assistant Store Manager

O'Reilly Auto Parts•Mexia, TX

21d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The Assistant Store Manager manages the store when the Store Manager is absent or working an opposing shift, and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members remain current on training.
Assist with recruiting by scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment method, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
Ensure Zipline messages are communicated and assigned Image Maker and merchandising tasks are completed.
Ensure team members follow company policies regarding work schedules, management approval of schedule changes, and clocking in and out.
Perform store opening and closing duties, including end-of-day procedures; securing and verifying money and deposits; preparing bank deposits as needed; ensuring security lights are on; locking doors and securing the building; arming or disarming alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.