Assistant Store Manager

Luxe Brands • Reading, OH

20d • $21 - $22 • Onsite

About The Position

The Assistant Store Manager drives individual and store sales, delivers an exceptional customer experience, and oversees daily operations at Luxe Redux Bridal in Cincinnati, Ohio. The role supports employee development by leading, coaching, and holding the team accountable while fostering a positive, collaborative workplace. Reporting to the Store Manager, the Assistant Store Manager also works with other boutique teams to ensure consistency across Luxe Brands.

A central focus is creating a personalized, memorable shopping experience for each bride-to-be so she feels confident, celebrated, and supported. The successful candidate is a self-motivated, confident leader with strong sales and customer-service skills, attention to detail, experience building customer relationships, and a commitment to Luxe Brands’ standards of excellence. The Assistant Store Manager serves as acting Store Manager during the Store Manager’s absence, with support from the District Manager.

The schedule is full-time and requires availability on Saturdays and Sundays, plus two to three weekdays. Hourly compensation is $21–$22, with a competitive bonus structure and store-performance incentives; total potential earnings are stated as up to $28–$36 per hour. Additional compensation details are shared during the interview and offer process.

Requirements

• Must be at least 18 years of age.
• At least 1 year of customer-service and sales experience, preferably in retail or soft-lines.
• At least 1 year of sales experience with demonstrated upselling skills; experience from other industries will be considered.
• At least 2 years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities.
• Availability to work full shifts on Saturdays and Sundays.
• Proficiency in reading, writing, and verbal English to interact effectively with clients and team members.
• Ability to navigate throughout the store and sustain active work supporting brides.
• Ability to lift up to 35 pounds and stand for extended periods.
• Proficiency in POS systems and Microsoft Office.
• Reliable transportation and punctuality.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Strong interpersonal skills and the ability to respond professionally to clients and team members.
• Ability to maintain professionalism and composure under stress.
• Effective communication and teamwork in high-pressure situations.
• Successful completion of a background check.

Nice To Haves

• Experience in bridal or luxury retail.
• Success in commission-based sales environments.
• Familiarity with Apple/macOS systems.
• Bilingual in English and Spanish.

Responsibilities

• Support the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager.
• Assist with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic.
• Draft initial store schedules and make real-time staffing adjustments as needed; final approval remains with the Store Manager.
• Provide real-time coaching to team members and serve as a witness during corrective actions.
• Own customer service for the location, work toward positive surveys and reviews, implement feedback to improve service quality, and assist the Store Manager with escalated customer issues.
• Help drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals.
• Oversee store maintenance, keeping sales-floor and back-of-house areas organized, clean, and aligned with brand standards; coordinate timely repairs and accurate inventory upkeep.
• Serve as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager.
• Lead by example in teamwork and cooperation to help the team achieve sales goals.
• Maintain professionalism, composure, organization, and responsiveness while managing multiple priorities and changing tasks.
• Communicate confidently about designers, garment fit, and construction details.
• Follow sales and operational processes and help prevent errors through accurate inventory processing.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Paid holidays.
• Company-paid parental leave.
• Company-paid short-term disability.
• Paid time off for birthdays.
• 401(k) with company match.
• Employee Assistance Program.
• Employee discount.
• Nectar Reward Subscription.
• Monthly gym reimbursement.
• Calm Subscription.
• Paid training.
• Travel reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed