Assistant Manager

Goodwill Industries of Northwest Texas•Amarillo, TX

14d•$0 - $16

About The Position

The Assistant Store Manager assists the store manager in the efficient operation of a retail store. The role supports customer service, merchandising, production, cash control, safety, security, staff leadership, reporting, and store upkeep. The Assistant Store Manager supervises retail store cashiers and may assign specific duties when the manager is absent. The position is full-time and non-exempt, reports to the General Manager, and is part of the Retail department. The role requires daily travel to a designated bank to deposit Goodwill funds. The employee must have personal transportation and a valid driver’s license and liability insurance. Another Goodwill employee in good standing must accompany the employee on bank trips. Mileage reimbursement reports must be submitted for personal-vehicle mileage used for banking. The position involves regular walking and standing, lifting and carrying items, and working in a retail environment where airborne particles may be present. Work may also take place outdoors in hot, cold, or wet conditions, and the environment may range from very quiet to noisy. Goodwill Industries of Northwest Texas provides equal employment opportunities and prohibits discrimination and harassment based on protected characteristics.

Requirements

High school diploma or GED or equivalent.
Previous cashiering and supervisory experience.
Management and customer relations skills.
Good math aptitude.
Working knowledge of cashiering, bank deposits, and retail sales.
Ability to complete daily reports.
Ability to communicate with the public.
Must be honest and dependable.
Must have clean clothing and good hygiene.
Must have personal transportation, a valid driver’s license, and liability insurance.
Must be able to meet the physical demands of the position, including walking and standing for up to eight hours per day and regularly lifting and carrying 30 pounds and occasionally up to 50 pounds.
Must have sufficient eyesight and manual dexterity to discriminate between and classify items, including close and color vision.

Responsibilities

Maintain excellent customer relations and provide excellent service to external and internal customers.
Assist the store manager with planning merchandising systems, displays, and store promotions.
Meet daily production quotas.
Assist with cash control and related reports.
Assist with the security and safety of company employees, property, and assets; enforce safety and security policies and procedures.
Lead and encourage the store workforce, assist with staff training when directed, and assign specific duties in the manager’s absence.
Submit documentation regarding corrective or disciplinary issues within two days of occurrence, subject to the stated approval process.
Keep store equipment in proper working order and promptly notify the store manager and/or district manager of defects.
Travel daily to the designated bank to deposit Goodwill funds, accompanied by another Goodwill employee in good standing; submit mileage reimbursement reports for eligible personal-vehicle mileage.
In the store manager’s absence, ensure financial paperwork—including sales, production, time cards, logs, inventories, and other assigned work—is properly completed and submitted on time.
In the store manager’s absence, complete documentation such as incident reports, absentee reports, counseling statements, and warning slips.
Maintain good housekeeping and inspect customer and employee walkways and aisles hourly to keep them clear of hazards.
Adhere to all Goodwill policies, procedures, and regulations.
Supervise retail store cashiers.
Perform other duties as assigned.