Assistant Store Manager

Genuine Parts Company • Pittsboro, NC

20d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of being the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks, by coaching team members, monitoring progress, and assisting directly when needed to maintain standards, coverage, and continuity.

This position is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

• High school diploma or equivalent.
• Leadership experience.
• Passion for delivering customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 pounds in some situations.
• Entirely customer-centric toward external and internal customers.
• Ability or willingness to learn automotive topics; experience in the automotive aftermarket service industry or hobby/DIY world is relevant.
• Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industry.
• Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.

Nice To Haves

• Technical or trade school courses or degree completion.
• ASE Certifications.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
• Sell to customers and build relationships across retail and wholesale channels, including in-store and phone interactions and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor and address store metrics including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
• Oversee leadership, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach, monitor outcomes, and assist as needed.
• Support talent development by coaching team members and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED