Assistant Store Manager

Ross Stores•Washington, DC

13d•$22 - $29•Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies for customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role directly supervises all non-exempt Associates.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives and comply with applicable state, local, and federal regulations.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Accept special assignments from Leadership.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt Associates, and ensure compliance with personnel policies and procedures.
Assist with associate relations issues and communicate incidents to the Store Manager or District Manager as needed.
Monitor expenditures to remain within budget and control payroll hours to plan while adjusting to business trends.
Promote safe behaviors, ensure associates understand emergency operating procedures, maintain compliance with safety policies, and assist with monthly safety meetings.
Treat customers, associates, and other leaders respectfully; demonstrate courtesy, friendliness, and professionalism; and recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, and markdowns meet company standards by teaching, assigning tasks, and following up; ensure merchandise is organized according to merchandising guidelines and processed to the sales floor on time.
Train associates on loss-prevention awareness and store shortage goals; demonstrate integrity and safeguard confidential information, payment information, and merchandise.
Follow the Loss Prevention Awareness Program and maintain loss-prevention awareness through customer service presence and customer and associate engagement.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
For eligible full-time associates: Medical, Dental, and Vision Health Insurance
For eligible full-time associates: Legal Insurance
For eligible full-time associates: Vacation Buy
For eligible full-time associates: Flexible Spending Account and Health Savings Account
For eligible full-time associates: Life/ADD Insurance and Long-Term Disability
For eligible full-time associates: Enhanced Maternity and Parental Leave Benefit
For eligible full-time associates: Vacation Pay accrued at a rate of 10 days per year after eligibility commences
For eligible full-time associates: 9 Personal and Company Holidays
Bonus based on individual and business performance for eligible Assistant Store Manager and other specified associates