Assistant Store Manager

Barnes & Noble•Fremont, CA

20d

About The Position

A Barnes & Noble Assistant Store Manager (ASM) helps ensure the smooth running of the bookstore through leadership and deployment of the store team. The role’s effectiveness is reflected in the ability to lead and motivate the team to deliver expected results and uphold high standards. The ASM supports bookselling and café teams, develops leadership skills, and delivers results by inspiring and supporting colleagues. The ASM is expected to support consistent bookstore presentation, strong operational and merchandising standards, appropriate inventory and stock levels, effective customer service, café partnership, sales objectives, health and safety, loss prevention, and roster execution in line with budget. The ASM supports the development and accountability of the team, communicates company messages, maintains a positive working environment, and runs the store in the Store Manager’s absence. The role may involve working in other stores to support the wider Cluster when needed and able. The employee must comply with company policies and procedures.

Requirements

Ability to lead, motivate, inspire, and support a store team.
Ability to uphold high standards and hold team members accountable fairly and promptly.
Ability to communicate clearly and consistently with the store team and share feedback with Cluster or Home Office resources.
Ability to remain resilient, equitable, and consistent under pressure.
Ability to work collaboratively with store teams and Cluster support resources.
Physical ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work in other stores when able and needed to support the wider Cluster.

Responsibilities

Lead and support the store team and operations to ensure smooth day-to-day store operations.
Maintain expected Bookstore Basics and store presentation standards.
Support strong operational standards, including an organized stockroom and backstock, and timely receiving and shelving of deliveries.
Execute commercial direction, presentation, and promotions across the Front of Store and table displays.
Maintain section detail and appropriate stock levels in collaboration with the Inventory Cluster Support team.
Support a well-presented Children’s Department with balanced stock, a strong commercial offer, clear ownership, and a welcoming space.
Execute Specialty visual merchandising, replenishment, and presentation disciplines across Gift, Front of Store, Toys & Games, and other non-book sections.
Support café standards and a positive partnership with the café team, while promoting Membership and book picks.
Ensure good customer service by maintaining Front of Store coverage and encouraging the team to greet customers and offer help naturally.
Provide friendly, knowledgeable, and professional service at registers, incorporating Membership, Our Monthly Picks, and other store services to achieve sales objectives.
Evaluate and support effective, natural, and enjoyable selling of Our Monthly Picks by the team.
Prioritize health, safety, and loss prevention standards, including de-escalation techniques, active-threat response, Code Adam, and emergency procedures.
Execute a roster aligned with budget and collaborate with Rota Cluster Support and, when needed, Recruiter Cluster Support.
Support developmental priorities for the team in collaboration with the Store Manager, People Cluster Support, and/or Recruiter Cluster Support.
Hold the team accountable for consistent standards, promptly and fairly addressing opportunities.
Support team members with kindness, fairness, and respect and encourage a positive working environment.
Communicate company messages clearly and consistently, and share necessary feedback and questions with Cluster or Home Office resources.
Demonstrate integrity and personal credibility to inspire engagement and performance within the team and Cluster.
Remain resilient, equitable, and consistent under pressure while focusing on goals and objectives.
Run the store effectively in the Store Manager’s absence, including supporting the team or other Cluster stores as needed.
Pursue personal development by listening, learning, being open to feedback, and applying it toward improvement and career goals.
Collaboratively support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.