Assistant Store Manager

Ross Stores • Leesburg, VA

8d • $18 - $28 • Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies for customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the store’s entire operation to ensure company standards and best practices are met. The role directly supervises non-exempt associates and supports store performance, staffing, payroll, associate development, expense control, safety, customer service, merchandising, and loss prevention.

Requirements

• At least two years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with store associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain high-quality customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead company best practices and maximize productivity by minimizing steps and touches.
• Help analyze store reports, assess controllable expenses and store performance, and communicate variances from company standards to the Store Manager.
• Ensure associate schedules meet business objectives and comply with scheduling requirements.
• Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
• Schedule and ensure completion of store cleaning tasks, including restroom cleaning.
• Complete payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Accept special assignments from leadership.
• Assist with recruiting, hiring, training, and developing non-exempt associates.
• Communicate associate relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours according to plan and current business trends.
• Promote safe behavior, ensure associates understand emergency procedures, uphold safety policies, and help facilitate monthly safety meetings.
• Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
• Recognize associates using company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
• Supervise and coach retail associates to provide efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
• Represent the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
• Maintain housekeeping standards with contracted maintenance personnel and store associates.
• Ensure recovery, sizing, markdowns, merchandise organization, and presentation meet company standards and merchandising guidelines.
• Manage merchandise processing to the sales floor within the expected company timeframe.
• Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
• Maintain a strong customer service presence and heightened loss prevention awareness on the sales floor, and comply with the Loss Prevention Awareness Program.
• Help lead annual inventory preparation and execution, monitor the mark-out-of-stock policy, and ensure the Public View Monitor system is maintained properly.

Benefits

• Accident insurance
• Critical illness insurance
• Vision insurance
• Auto insurance
• Home insurance
• Pet insurance
• Associate discount
• Identity protection
• Associate Purchase Program
• Benefit Hub Discount Mall
• Employee Assistance Program
• Commuter benefits
• 401(k), subject to service requirements
• Employee Stock Purchase Program
• Ross Cares Fund
• College discounts
• Sick pay where legally required
• Referral bonuses
• Medical, dental, and vision health insurance for eligible full-time associates
• Legal insurance for eligible full-time associates
• Vacation Buy for eligible full-time associates
• Flexible Spending Account for eligible full-time associates
• Health Savings Account for eligible full-time associates
• Life and ADD insurance for eligible full-time associates
• Long-term disability for eligible full-time associates
• Enhanced maternity and parental leave benefit for eligible full-time associates
• Vacation pay accrued at 10 days per year after eligibility commences for eligible full-time associates
• Nine personal and company holidays for eligible full-time associates
• Bonus based on individual and business performance for eligible Assistant Store Manager, Store Manager, and Area Supervisor associates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed