Assistant Store Manager

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Jacksonville, IL

21d•$20 - $20•Onsite

About The Position

The Assistant Store Manager works in collaboration with the Store Manager to manage store operations, including donation collection and processing, sales, staff management, financial performance, and loss control. The role requires honest, transparent, and ethical conduct. It is a developmental position intended to prepare the employee to advance to a Manager position. The Assistant Store Manager oversees operations when the Store Manager is absent and helps develop staff, maintain quality and safety, manage budgets and financial results, and ensure accurate sales and donation processing. The position may involve travel to other locations within LLGI’s territory and filling in for store staff as needed. It is classified as non-exempt and safety-sensitive.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality control; retail experience preferred.
Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
CPR/First Aid certification, or ability to obtain certification within six months of employment.
Ability to work independently while fostering a strong team atmosphere.
Clear verbal and written communication skills.
Sensitivity and ability to communicate with a diverse population, while promoting diversity and inclusion.
Ability to interact with others in a way that enhances their dignity, privacy, and confidentiality.
Consistent attendance and punctuality on scheduled workdays.
Professionalism, integrity, business conduct, and ethical behavior.
Commitment to LLGI’s mission, vision, and values.
Ability to lift or move up to 50 pounds safely and perform the listed physical tasks, including prolonged standing, bending, reaching, kneeling, carrying, pushing, and pulling.
Visual acuity to evaluate donated items and ability to identify odors when evaluating donations.
Ability to work in a light industrial/warehouse environment with exposure to heat, cold, and allergens.

Nice To Haves

Retail leadership or oversight experience.
Basic knowledge of Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel.
Ability to use other software, such as payroll and point-of-sale systems.

Responsibilities

Oversee store operations in the Store Manager’s absence.
Direct store employees and volunteers to ensure sales transactions and donated goods are processed and reported accurately.
Communicate the organization’s mission, vision, and values and promote diversity.
Train, coach, and provide feedback to help staff develop their skills.
Ensure store staff follow policies and procedures.
Assist the Store Manager with recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues.
Demonstrate leadership and positive role modeling for retail staff.
Report loss control concerns to the Store Manager in a timely manner.
Manage time effectively and monitor retail staff time to ensure work is completed.
Take responsibility and accountability for completing job duties.
Ensure proper maintenance and care of equipment, machinery, and facilities.
Follow housekeeping standards and maintain a clean, organized sales floor.
Collaborate with the Store Manager to develop and manage the store budget.
Assist the Store Manager in maximizing financial performance and achieving desired results.
Maintain quality control in retail operations.
Contribute to team success by involving others in work processes, decisions, and actions.
Perform bank deposits and related cash-handling duties.
Fulfill safety captain duties when there is no designated safety captain.
Fill in for store staff as needed.
Travel to locations within LLGI territory to support organizational needs.
Perform other tasks as assigned.