Assistant Store Manager - Operation, Full Time, Portland - Pottery Barn

Williams-Sonoma

16d • Onsite

About The Position

The Assistant Store Manager, Omni Operations, drives incremental sales and profitability through effective management of in-store order fulfillment across Omni channels. The role supports the management team in achieving goals by providing world-class service, modeling relationship-building with guests, and maintaining a visible store presence to ensure appropriate staff coverage.

The position leads customer fulfillment across channels, maintains efficient stockroom organization and shipping operations, performs audits and reconciliations, and champions safety practices. It also helps create a positive, fair, and dignified environment for associates in accordance with the company’s People-First Philosophy. Full-time associates are expected to have open availability to meet business needs.

Requirements

• Excellent communication, organization, and leadership skills.
• Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
• Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
• Ability to independently lead self and others to achieve results.
• Two to three years of previous retail sales experience or management experience in a customer-service-related field.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
• Open availability to meet business needs for full-time associates.

Nice To Haves

• Omni-channel fulfillment experience.

Responsibilities

• Lead customer fulfillment across all channels, using services such as order pickup, outgoing shipment, unpaid hold management, home delivery, and installation.
• Identify, execute, and maintain shipping-in and shipping-out lanes in the stockroom, using additional pop-up tables, carts, or baker’s racks as needed.
• Ensure effective stockroom organization and supplies to maximize efficiency, safety, and productivity for salesfloor replenishment and Omni fulfillment.
• Perform regular audits and daily reconciliations, including UPS, DIAR, and Markdown Audit Report, and establish daily disciplines to reduce shrink from lost cartons, mis-picks, MOS, returns, and RTVs.
• Champion safety best practices and maintain and execute safety binder requirements, including monthly safety meetings, working tools and resources, and associate ladder safety training.
• Create and ensure a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
• Support the management team in achieving goals through world-class service, relationship-building with guests, and appropriate store staff coverage.

Benefits

• Competitive compensation package.
• Discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits and dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed