Assistant Store Manager

Boot Barn • Toledo, OH

9d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to maintain an environment that supports Boot Barn’s mission, vision, and values. The role helps uphold exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. In partnership with the Store Manager and District Manager, the Assistant Store Manager works toward year-over-year growth and improved processes and productivity.

The position leads partners in a service- and selling-focused culture, develops team members through coaching and training, and supports customer relationships and loyalty. It also contributes to hiring, scheduling, operational execution, merchandising, inventory management, community outreach, and the achievement of individual and team goals. The Assistant Store Manager is expected to model professionalism, teamwork, strong business acumen, and Boot Barn’s values.

The role involves working a variety of shifts, including nights, weekends, and holidays, and may require extended hours and up to 15% travel to support local stores. The work environment is a clean, orderly, properly lighted and ventilated workspace with moderate noise. Physical demands include standing, walking, bending, squatting, occasional ladder use, and lifting, moving, or carrying up to 40 pounds.

Boot Barn describes its workplace as a collaborative community where partners support one another, value belonging, and work together to make a positive impact. The company provides equal employment opportunity and reasonable accommodations as required by applicable law.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the physical demands of the position, including standing, walking, squatting, occasional bending, stooping and kneeling, occasional ladder or step-stool use, and lifting, moving, and carrying up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; specific vision abilities include close and distance vision, peripheral vision, depth perception, and adjusting focus.
• Manual dexterity to handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture that exceeds customer expectations and builds long-standing customer relationships.
• Review goals with partners and provide consistent, timely coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Maintain continuous learning and assist with partner training plans to improve operational and merchandising performance.
• Develop team members to support their career goals within the company.
• Collaborate with the Store Manager to respond to changing business needs, adjust schedules, implement operational directives, support interviewing and hiring, train staff on new procedures, and communicate with District, Region, and Store Support Center partners.
• Assess and communicate local customer needs to the Store Manager.
• Plan and execute volume-driving events with the Store Manager, including outreach to the local community and market.
• Lead and coach associates in customer engagement through B Rewarded Loyalty Programs.
• Hold individuals and the team accountable for achieving goals.
• Ensure appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments, following company visual presentation guidelines.
• Ensure markdown compliance and execution.
• Ensure product receipts are processed accurately and on time.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons, and coach and train partners in these categories.
• Complete opening and closing procedures to company standards and comply with the Time and Attendance policy and procedures.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Apply business acumen and understand all aspects of store operations.
• Demonstrate professionalism, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Perform additional duties assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree