Assistant Store Manager

Genuine Parts Company•Eagan, MN

About The Position

The Assistant Store Manager supports the Store Manager across store operations while maintaining active, customer-facing sales responsibilities. The role helps operate a NAPA retail store and supports its goal of being the dominant parts supplier in the market. It provides oversight of store functions—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks—by coaching team members, monitoring progress, and assisting with tasks as needed to maintain standards, coverage, and continuity. The position is intended as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. The Assistant Store Manager partners with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance. The position may have direct reports and influence labor planning and its financial impact. It also supports administrative work, monitors store and people metrics, helps develop team members, and promotes safety, asset protection, operational consistency, and continuous improvement. The work takes place in a retail and warehouse environment with frequent customer interaction. The position requires extended periods of standing and walking, lifting and moving parts and equipment up to approximately 60 pounds, and frequent bending, stooping, reaching, and use of ladders or stools. Hand trucks, dollies, and hydraulic lifts may be used. The role requires visual accuracy when identifying part numbers and sequences and the ability to multitask in a fast-paced environment. The starting hourly rate is $23.00; starting rates for other positions are determined based on individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward both external and internal customers.
Ability to perform the physical demands of the position, including extended standing and walking, lifting and moving parts and equipment, and frequent bending, stooping, and reaching.

Nice To Haves

Completion of technical or trade school courses or a degree.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in parts stores, auctions, retail stores, auto body/collision, or management in fast food, restaurants, or convenience stores.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee store opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor core store metrics—including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach team members, monitor outcomes, and assist as necessary.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Meet performance expectations related to customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advice, people metrics, and store metrics including sales, P&L, and OPEX.