Assistant Store Manager

Genuine Parts Company • Wendell, NC

21d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its position as a leading parts supplier. The role supports the Store Manager across store functions while maintaining active customer-facing sales responsibilities. It oversees the completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and continuity.

This role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder responsibilities, including opening and closing the store. The position works in a retail and warehouse environment with frequent customer interaction and includes physical activity such as extended standing and walking, lifting and moving parts and equipment, and frequent bending, stooping, and reaching.

Requirements

• High school diploma or equivalent.
• Leadership experience.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift up to approximately 60 pounds in some situations.
• Customer-centric approach toward both external and internal customers.
• Automotive aftermarket service industry or hobby/DIY experience, or willingness to learn about automotive products.
• Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store environment.
• Ability to stand and walk for extended periods and frequently bend, stoop, and reach, including use of ladders or stools.
• Visual accuracy when identifying part numbers and sequences.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

• Technical or trade school courses or degree completion.
• Background or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• ASE certifications.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
• Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor and address store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
• Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
• Support talent development through coaching and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED