Assistant Store Manager

Ross Stores•Goodyear, AZ

13d

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager and following company policies regarding customers, associates, and merchandising. The role involves learning all phases of store operations and, in the Store Manager’s absence, leading the entire store operation to ensure company standards and best practices are met. The position supports store performance, scheduling, payroll administration, recruiting and developing associates, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt associates.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance; communicate variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and complete store cleaning tasks, including restroom cleaning.
Ensure compliance with state, local, and federal regulations; accept special assignments from leadership.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates, and ensure compliance with personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in line with plan and current business trends.
Promote safe behaviors, ensure associates understand emergency procedures, maintain compliance with safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders respectfully; demonstrate courtesy and professionalism and recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates in providing efficient, friendly service throughout the store.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure merchandise recovery, sizing, markdowns, and presentation meet company standards; manage merchandise processing to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Support loss prevention through customer service presence, engagement, awareness, and compliance with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt associates.