Assistant Store Manager

O'Reilly Auto Parts • Bakersfield, CA

19d • $17 - $25

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

• Sales Specialist Training.
• Assistant Manager Certification.
• RSS Certification.

Nice To Haves

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
• Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Assist with setting team member goals, providing feedback, coaching and mentoring team members, and ensuring they stay current with training.
• Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure the telephone is answered according to company policy.
• Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
• Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment method, and returned merchandise is properly processed or staged.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed.
• Ensure team members comply with company policies, including work schedules, management approval of schedule changes, and clock-in and clock-out procedures.
• Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, securing the building and delivery vehicles, and operating security lights and alarms.
• Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account.
• Team Member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed