Assistant Store Manager - Sales & Service, Full Time, South Windsor - Pottery Barn

Williams-Sonoma•South Windsor, CT

About The Position

The Assistant Store Manager – Sales & Service supports the management team in achieving goals by providing world-class service and modeling effective customer relationship-building. The role maintains a presence through store supervision to ensure appropriate staff coverage throughout the store, while helping the team create exceptional customer experiences and exceed sales goals. The Assistant Store Manager leads and coaches associates, supports sales generation and service, and helps resolve client service issues. The position requires mobility on the sales floor for extended periods and the ability to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
2–3 years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium-to-large items weighing up to 75 lbs. using appropriate equipment and safety techniques.
Open availability to meet business needs for full-time associates.

Responsibilities

Lead the store team in creating exceptional customer experiences and exceeding sales goals.
Ensure the sales floor is adequately staffed from both sales and tactical perspectives.
Model sales generation and customer service while prioritizing the customer experience.
Coach staff on customer service successes and challenges.
Use Selling Essentials and training resources to educate the team on products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pick-up, and outstanding issues, using and managing the client information reporting system effectively.
Support the management team in achieving goals through world-class service and store supervision.

Benefits

Competitive compensation package.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.