Assistant Store Manager - Sales & Service, Full Time, South Windsor - Pottery Barn
About The Position
The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing world-class service. The role serves as a model for building customer relationships and maintains a presence through store supervision to ensure appropriate staff coverage across all areas of the store. The position leads and coaches the store team to create exceptional customer experiences and exceed sales goals, while promoting a positive, fair, and dignified workplace in accordance with the company’s People-First Philosophy. The role requires open availability to meet business needs. It involves extended periods of mobility on the sales floor and lifting and mobilizing items weighing up to 75 pounds using appropriate equipment and safety techniques. The anticipated pay range is $24.00–$28.00 per hour. Relocation assistance is not available for this role.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills, including the ability to identify challenges creatively and develop action plans in a timely manner.
- Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
- 2–3 years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
- Open availability to meet the needs of the business.
Responsibilities
- Lead the store team to create an exceptional customer experience and exceed sales goals.
- Ensure the sales floor has adequate staffing for sales and tactical needs, and model sales generation and customer service for sales associates.
- Reinforce customer service principles by coaching staff on successes and challenges.
- Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
- Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Ensure timely resolution of client service issues, including delivery and pickup issues and outstanding matters, through effective use and management of the client information reporting system.
- Maintain a supervisory presence in the store to ensure appropriate staff coverage in all areas.
Benefits
- Competitive compensation package.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Individual development plans and career-pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
