Assistant Store Manager

Goodwill of Central and Northern Arizona•Queen Creek, AZ

8d•Onsite

About The Position

The Assistant Store Manager leads daily sales-floor operations at a Goodwill of Central and Northern Arizona (GCNA) retail store and may assist with production-room leadership as appropriate. The role supports Goodwill’s mission of ending unemployment by overseeing people leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The position is based at 2880 S Alma School Rd, Chandler, Arizona 85286. Starting pay is $47,000 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals. The role may require travel to other GCNA locations for store assistance and training, and transfer to different stores based on business needs. The Assistant Store Manager serves as a key holder, closing shift manager, and backup to the Store Manager.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations toward appropriate solutions.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations.
Ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their duties and responsibilities.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer between stores when business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to support business goals and compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Support company culture-change efforts and change-management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation time.
Paid holidays.
Comprehensive Total Rewards package eligibility beginning the first of the month following 60 days of employment.
Monthly performance bonus of up to $1,000 based on performance goals.
No-cost career development, training, and education services.