Assistant Store Manager

O'Reilly Auto Parts•Clermont, FL

21d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store when the Store Manager is absent or when working opposing shifts, and leads team members in serving retail and professional customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise showroom customer service and team member execution of customer service programs.
Work with the Store Manager to ensure adequate staffing at the retail sales counter, especially during peak business hours.
Assist with setting team member goals, giving feedback, coaching and mentoring, and ensuring training is current.
Support hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is properly processed or staged.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, including work schedules, management approval for schedule changes, and proper clocking in and out.
Perform opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring security lights are on; locking doors and securing the building; arming or disarming alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.