Assistant Store Manager

Ross Stores•Columbus, OH

7d•$18 - $28

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies related to customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role directly supervises all non-exempt associates and supports store performance, staffing, payroll administration, expense control, safety, customer service, merchandising, and loss prevention.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with applicable state, local, and federal regulations.
Schedule and ensure completion of store cleaning tasks, including restroom cleaning.
Accept special assignments from leadership.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non-exempt associates, and ensure compliance with personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in line with plan and current business trends.
Promote safe behaviors, ensure associates understand emergency procedures, uphold company safety policies, and assist with monthly safety meetings.
Treat customers, associates, and other leaders respectfully and professionally, and recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach associates in providing efficient, friendly service throughout the store.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards; teach, assign, and follow up on tasks.
Manage merchandise processing to the sales floor within company timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, payment information, and merchandise.
Maintain a strong customer-service presence and heightened loss prevention awareness, and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.