Assistant Store Manager

LAND OF LINCOLN GOODWILL INDUSTRIES INC • Springfield, IL

21d • $20 - $20 • Onsite

About The Position

The Assistant Store Manager collaborates with the Store Manager to manage all aspects of store operations, including donations, sales, staff, financial performance, and loss control. The role requires honesty, integrity, and transparent, ethical business conduct. It is a developmental position intended to prepare the employee to advance to a Manager role. The Assistant Store Manager oversees store operations in the Store Manager’s absence and supervises employees and volunteers in that circumstance.

The position is based at the Springfield Wabash Store in Springfield, Illinois, is full-time, and pays $19.75 per hour. The role requires occasional travel to other stores and job sites within LLGI territory. It is classified as non-exempt and safety-sensitive.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality-control tasks; retail experience is preferred.
• Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
• CPR/First Aid certification, or ability to obtain certification within six months of employment.
• Ability to travel occasionally to other stores and job sites.
• Basic knowledge of Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and ability to use other software such as payroll and point-of-sale systems is preferred.
• Ability to work independently while fostering a strong team atmosphere.
• Clear verbal and written communication skills.
• Sensitivity and ability to communicate with a diverse population, and ability to promote diversity and inclusion.
• Ability to interact with people in ways that preserve their dignity, privacy, and confidentiality.
• Consistent attendance and punctuality on scheduled workdays.
• Professionalism, integrity, sound business conduct, and ethical behavior.
• Commitment to LLGI’s mission, vision, and values.
• Ability to lift or move up to 50 pounds and handle items on shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z-racks 6 feet high.
• Ability to push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
• Ability to bend and reach into 5-foot-high gaylords to remove clothing and housewares.
• Manual dexterity to fasten and unfasten buttons, snaps, and zippers, and to operate cash registers and tagging guns.
• Ability to stand for long periods and perform extended combinations of stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling while sorting and hanging clothing or placing housewares on shelves and racks.
• Visual acuity to evaluate donated items for quality.
• Ability to identify odors when evaluating donations.

Nice To Haves

• Retail experience.
• Basic knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and ability to use software such as payroll and point-of-sale systems.

Responsibilities

• Oversee store operations in the Store Manager’s absence.
• Direct store employees and volunteers to ensure sales transactions and donated goods are processed and reported accurately.
• Communicate the organization’s mission, vision, and values, and promote diversity.
• Train, coach, and provide feedback to develop staff skills.
• Ensure staff follow policies and procedures.
• Assist the Store Manager with recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating about staff performance and behavioral issues.
• Demonstrate leadership and positive role modeling for retail staff.
• Report loss-control concerns to the Store Manager in a timely manner.
• Manage time effectively and monitor staff time to ensure work is completed.
• Take responsibility and accountability for completing job duties.
• Ensure proper maintenance and care of equipment, machinery, and facilities.
• Follow housekeeping standards and maintain a clean, organized sales floor.
• Collaborate with the Store Manager to develop and manage the store budget.
• Assist the Store Manager in maximizing financial performance and achieving desired results.
• Maintain quality control in retail operations.
• Contribute to team success by involving others in work processes, decisions, and actions.
• Perform bank deposits and related cash-handling duties.
• Fulfill safety captain duties when no designated safety captain is present.
• Fill in for store staff as needed.
• Travel to locations within LLGI territory to support organizational needs.
• Perform other assigned tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED