Assistant Store Manager

My Melrose•Eagle Pass, TX

21d•Onsite

About The Position

The Assistant Store Manager shares accountability with the Store Manager for business results by helping select, train, and coach the store team in sales, customer service, merchandise presentation, operations, human resources, and loss prevention. The role works with upper management to execute and enforce company policies and procedures and is considered a training position for Store Manager.

Requirements

High school graduate or GED.
For stores with volume below $1.5 million: at least 18 months of experience as a Service Manager with Melrose or in a similar retail environment, or equivalent experience in a similar retail environment; ability to manage six or more staff members.
For stores with volume above $1.5 million: at least 12 months of experience as a Service Manager in a low- or mid-volume Melrose store or similar retail environment; ability to manage four or more staff members.
Ability to operate a POS cash register, calculator, scanner, and related equipment.
Ability to perform high-school-level mathematics.
Ability to work long hours, including evenings, weekends, and holidays, as necessary.
Maintain a professional, business-like, well-groomed appearance.
Reliable transportation.
Provide a phone number for contact in the event of a store emergency by the alarm company or staff members.
Meet the minimum age of 18.
Demonstrate customer orientation, friendliness, energy, enthusiasm, motivation, team-building, honesty and integrity, management, coaching and development, accountability, delegation, attention to detail, ambition, assertiveness, initiative, oral and written communication, time management, adaptability, ability to work under pressure, ethical conduct, diversity orientation, and safety awareness.

Responsibilities

Open and close the store in accordance with company guidelines.
Apply visual presentation concepts to execute and maintain merchandise changes.
Manage loss prevention practices to safeguard company funds, property, and inventory.
Maintain store appearance through product replenishment, housekeeping, and opening and closing procedures.
Communicate operational activities to the Store Manager and/or District Manager.
Ensure sales promotions are executed effectively, demonstrate leadership in driving sales productivity, and communicate daily sales goals to staff.
Promote high-quality customer service and help train staff to present merchandise and assist customers with selections.
Ensure merchandising and recovery are completed and that the register and cash wrap serve customers efficiently.
Coordinate promotional setups with the Store Manager and participate in floor moves and visual merchandising initiatives.
Maintain wall displays and merchandise using required fixtures and appropriate ladders.
Coordinate staff training and hiring practices with the Store Manager, address substandard performance fairly and consistently, set clear expectations, and train, develop, direct, and motivate staff.
Ensure proper cash control and banking procedures and maintain payroll within established guidelines.
Educate staff about potential causes of inventory shrink and ensure compliance with security and loss prevention policies and programs.
Operate the alarm system properly, keep it functional, and conduct regular alarm tests.
Maintain employee files, paperwork, files, and binders; keep the store neat and clean; maintain equipment; and ensure compliance with safety, security, facility maintenance, and posting requirements.