Retail Assistant Store Manager - 2384

First Cash • Chicago, IL

18d

About The Position

The Assistant Store Manager partners with the Store Manager to support daily store operations, develop team members, deliver exceptional customer service, and help drive profitability. The role offers hands-on leadership experience and involves working with merchandise such as jewelry, electronics, tools, and other categories. Compensation is $17.85–$20.85 per hour, plus commission and store-performance bonus opportunities. Associates can earn 2–8% commission based on individual performance; further details are provided during the interview process. Most stores are open 9 a.m.–6 p.m., and many are closed Sundays. Employment offers require agreement to a binding arbitration process. Pay rates comply with applicable minimum wage laws. FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

• At least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, team-development, and customer-service skills.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
• Basic math and computer skills.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience using retail checkout systems.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset-protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store-presentation standards.
• Analyze performance metrics and support the achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.

Benefits

• Unlimited commission, with associates able to earn 2–8% based on individual performance.
• Store-performance bonus and additional bonus opportunities based on store performance.
• Earned Wage Access available after day two.
• Employee discounts starting day one.
• Vacation and sick/personal time based on tenure and applicable state and local requirements.
• 401(k) auto-enrollment after six months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED