About The Position

The Assistant Store Manager supports store leadership in overseeing day-to-day store activities and overall store performance. The role includes managing schedules, developing operational action plans, and identifying training opportunities to help the team develop and grow. The position is full-time, averages 38 hours per week, and starts at $27.50 per hour, with an increase to $28.50 per hour in Year 2. The Assistant Store Manager supervises the day-to-day work of the team, supports customer service and operational standards, and helps maintain inventory, product quality, store cleanliness, and equipment. They also assist with budgeting, inventory counts, training, and personnel activities, while escalating issues to appropriate leadership when needed.

Requirements

  • Must be at least 18 years of age.
  • Ability to work independently and within a team environment.
  • Ability to provide and lead others in providing prompt and courteous customer service.
  • Ability to develop rapport, trust, and open communication that supports direct reports’ growth and job performance.
  • Ability to interpret and apply company policies and procedures.
  • Ability to establish goals and guide employee performance to ensure work quality and completion.
  • Ability to evaluate and drive the performance of self and others.
  • Ability to understand and apply management principles related to budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely and properly operate an electric or manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning duties to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized, multitask professionally and efficiently, follow instructions, and pay attention to detail.
  • Meet applicable state and local requirements for handling and selling alcoholic beverages.
  • High school diploma or equivalent preferred.
  • At least 3 years of progressive experience in a retail environment.
  • Equivalent knowledge may be provided through a combination of education and experience.

Nice To Haves

  • High school diploma or equivalent.
  • Prior management experience.

Responsibilities

  • Assist the direct leader with developing and implementing action plans to improve operating results.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Identify training and development opportunities for direct reports.
  • Communicate and model company strategy and core values to foster teamwork and employee membership.
  • Monitor the competitive environment in the community and inform the direct leader about adjustments needed to maintain the company’s competitive position.
  • Provide product feedback and recommendations about new items or products to discontinue.
  • Participate in interviewing store personnel.
  • Communicate weekly information, team milestones, developments, and concerns.
  • Ensure store personnel follow inventory procedures, product handling guidelines, and cash control policies to minimize losses.
  • Resolve operational customer concerns appropriately when the direct leader is absent.
  • Identify and rectify hazards, ensure proper ergonomics, and maintain store equipment in proper working order.
  • Maintain store cleanliness standards and proper store signage.
  • Assist the direct leader with maintaining stock levels through appropriate product ordering.
  • Merchandise products neatly to maximize sales.
  • Ensure product quality and freshness and the accuracy of product signage.
  • Assist the direct leader with meeting store payroll and total loss budgets, conducting inventory counts, and training new employees.
  • Supervise day-to-day team operations and escalate issues to appropriate support or leadership when necessary.
  • Ensure direct reports complete assigned responsibilities promptly and effectively to provide a high level of customer service.
  • Comply with company policies and procedures and safeguard the security and confidentiality of documents and data.
  • Perform other duties as assigned.
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