Assistant Store Manager

Genuine Parts Company•Richardson, TX

19d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of being the dominant parts supplier in the market. The role is a primary support to the Store Manager across store functions while maintaining active customer-facing sales responsibilities. It provides critical oversight of store operations, ensuring that counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks are completed to standard by coaching team members, monitoring progress, and stepping in when needed. The role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

High school diploma or equivalent.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about the automotive field.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a very fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift up to 60 pounds in some situations.
Customer-centric approach toward both external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
May have direct influence and responsibility for store direct reports and the financial impact of labor planning.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Oversee, train, and manage performance for flexible execution of store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Meet performance measures involving customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advice, people metrics, and store metrics.