Assistant Store Manager

Barnes & Noble•Santa Rosa, CA

16d

About The Position

The Assistant Store Manager (ASM) helps ensure the smooth running of a Barnes & Noble bookstore through leadership and deployment of the store team. The role is accountable for helping the team meet expected results and maintain high standards across bookstore operations, merchandising, customer service, café partnership, safety, and scheduling. The ASM develops leadership skills while guiding and supporting the bookselling and café teams. They lead day-to-day operations, help develop team members, uphold consistent standards, communicate company messages, and foster a positive and respectful working environment. The ASM runs the store effectively in the Store Manager’s absence and may support other stores in the wider Cluster when needed. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. The employee may work in other stores when able and needed.

Requirements

Ability to lead, motivate, inspire, and support a store team in delivering consistent performance.
Ability to maintain high standards across bookstore presentation, stockroom organization, merchandising, replenishment, and store operations.
Ability to support customer service and sales objectives, including Membership and Our Monthly Picks.
Ability to uphold health, safety, and loss prevention standards, including de-escalation, active-threat response, Code Adam, and emergency procedures.
Ability to work collaboratively with store, café, and Cluster support teams.
Ability to communicate clearly and consistently and provide appropriate feedback.
Demonstrated integrity, personal credibility, fairness, respect, resilience, and determination.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Compliance with company policies and procedures.

Responsibilities

Lead and support the store team and operations to ensure smooth day-to-day running of the store.
Maintain Bookstore Basics and expected store presentation standards.
Uphold operational standards, including keeping the stockroom and backstock organized and ensuring deliveries are received and shelved promptly.
Support commercial direction, presentation, and execution across the Front of Store and table displays, highlighting key titles and promotions.
Maintain strong section detail and appropriate stock levels, working effectively with the Inventory Cluster Support team.
Ensure the Children’s Department is well presented, appropriately stocked, commercially effective, and welcoming.
Execute specialty visual merchandising, replenishment, and presentation standards across Gifts, Front of Store, Toys & Games, and other non-book sections.
Support café standards and foster a positive partnership with the café team; promote Membership and book picks.
Ensure strong customer service coverage at the Front of Store, with the team greeting customers and offering help naturally and unobtrusively.
Provide friendly, knowledgeable, and professional register service while supporting Membership, Our Monthly Picks, and other store services and sales objectives.
Promote Our Monthly Picks and assess whether bookseller behaviors are consistently and naturally demonstrated.
Prioritize health, safety, and loss prevention, including de-escalation, active-threat response, Code Adam, and emergency procedures.
Execute a store roster aligned with budget and collaborate with Rota Cluster Support and, when needed, Recruiter Cluster Support.
Support team development priorities in partnership with the Store Manager, People Cluster Support, and/or Recruiter Cluster Support.
Hold the team accountable for role-appropriate standards and address performance opportunities promptly and fairly.
Support the team with kindness, fairness, and respect, encouraging a positive working environment.
Communicate company messages clearly and consistently, and share relevant feedback and questions with Cluster or Home Office resources.
Demonstrate integrity, personal credibility, resilience, and determination while supporting team engagement and performance.
Run the store in the Store Manager’s absence and support the team or other Cluster stores as needed.
Pursue personal development by listening, learning, applying feedback, and working toward career goals.
Comply with company policies and procedures.

Benefits

Employee Discount
Employee Assistance Program (EAP)
Sick Pay
Paid Time Off, including paid Maternity and Parental Leave (for employees scheduled for 20 or more hours per week)
Company Paid Holidays (for employees scheduled for 20 or more hours per week)
401(k) with Company Match (for employees scheduled for 20 or more hours per week)
Comprehensive Health Benefits, including Medical, Dental, and Vision (for employees scheduled for 30 or more hours per week)
Healthcare and Dependent Care Spending Accounts (for employees scheduled for 30 or more hours per week)
Healthcare Spending Account (for employees scheduled for 30 or more hours per week)
Disability Benefits (for employees scheduled for 30 or more hours per week)
Life Insurance (for employees scheduled for 30 or more hours per week)
Transit benefits (for employees scheduled for 20 or more hours per week)
Tuition Reimbursement (for employees scheduled for 30 or more hours per week)