Assistant Store Manager

Tailored Brands•Colorado Springs, CO

9d•$20 - $26•Onsite

About The Position

The Assistant Store Manager partners with the Store Manager to support store team members and achieve sales, customer service, and operational expectations. The role includes coaching and developing a team-selling environment, supporting recruiting, hiring, and training, and delivering an exceptional customer experience. When serving as manager on duty, the Assistant Store Manager helps ensure operational excellence and effective execution of store priorities. The position supports store business plans and sales performance by developing and following up on game plans, using store reports to make informed recommendations, identifying performance opportunities, and helping address issues. It also helps maintain accurate schedules and staffing, train team members on operational functions, implement store programs, and ensure company communications, policies, and directives are followed. The Assistant Store Manager contributes to an engaged and inclusive workplace, supports team learning and development, and helps keep staff informed through regular store meetings. The role helps uphold customer service expectations, respond to customer feedback, achieve a high Net Promoter Score, and ensure visual presentation and marketing initiatives meet company direction. There may be an opportunity to voluntarily work across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Requirements

Minimum of 2 years of Retail or Sales experience.
Good judgment and awareness of the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Partner with the Store Manager to lead store staff in meeting sales, service, and operational expectations.
Coach team members and support clear performance expectations and training in sales, customer service, and operations.
Communicate priorities and sales-driving information so the team can maximize business opportunities.
Assist the Store Manager with recruiting store staff and help foster an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Help develop game plans and follow up on execution to maximize sales and achieve consistent performance.
Use store reports and other fact-based information to identify opportunities and make recommendations.
Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
Identify performance opportunities and help develop plans to address issues.
Help ensure accurate schedules and appropriate staffing and sales coverage.
Train store staff on internal operational functions and support implementation of store programs.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Contribute to an engaged and inclusive workplace and support learning and development.
Serve as a role model and provide enthusiastic, motivational leadership.
Partner with the Store Manager on regular store meetings to keep team members informed of company directives.
Train the team on customer service expectations and help exceed customer expectations.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Collaborate with the Manager to maintain visual presentation to brand standards and execute marketing initiatives.