Full Time Assistant Store Manager (Store 2349)

GameStop•Cranston, RI

19d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in all facets of store operations while working with minimal supervision. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, this role develops and promotes a sales culture by providing individualized solutions and outstanding guest service. The Assistant Store Manager helps ensure products are easy to see and buy, shares product and gaming knowledge, maintains a clean and organized shopping environment, and builds guest loyalty and repeat business. In the Store Manager’s absence, this position supervises Sales Associates and Retail Keyholders. The role includes supporting sales and service standards, associate training and performance feedback, staffing and scheduling, inventory control, loss prevention, financial procedures, store merchandising, and daily operational requirements. The position requires a flexible schedule, including nights, weekends, some holidays, and extended hours as necessary. Full-time store positions are eligible for the benefits and incentive programs described in the posting.

Requirements

Proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
Strong interpersonal, verbal and written communication, and listening skills in English.
Ability to provide genuine, individualized guest assistance and work effectively in a fast-paced, changing environment.
Ability to work independently and as part of a team, complete tasks on time, and work alone when needed.
Ability to operate a Point-of-Sale (POS) computer system.
Basic mathematics and alphabetizing skills; ability to complete required paperwork and follow written, oral, or diagrammatic instructions.
Ability to execute financial tasks in accordance with company policy.
Ability to work a flexible schedule, including extended hours or days, nights, weekends, and some holidays; availability at least 3 days per week.
Ability to manage pressure, adapt to stressful situations, solve problems, and use good judgment; reliability and trustworthiness.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise weighing up to 30 pounds from ground level to at least 4 feet.
For positions in stores located on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

Associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 6 months of retail management experience.
At least 2 years of retail sales, guest service, and/or management experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Provide prompt, courteous, and individualized guest service; answer questions, recommend products, explain promotions, and apply selling behaviors during transactions.
Support the total shopping environment, including visual presentation, operational elements, sales initiatives, and guest relationships.
Process purchases and returns accurately through the Point-of-Sale (POS) system and respond professionally to guest communications in person and by phone.
Promote GameStop guest benefits, including reservations, trade-ins, and the Pro Rewards loyalty program.
Assist the Store Manager in setting service expectations and training associates on job duties, company policies, procedures, and guidelines.
Observe associate performance, provide feedback and recognition, report performance concerns, and enter written feedback in Workday in partnership with the Store Manager.
Partner with the Store Manager to ensure associates complete onboarding, job training, and compliance training before independently opening or closing shifts.
Assist with scheduling associates, accounting for breaks and meals, supervising staffing levels, approving payroll, entering paid time off, and making time edits.
Ensure store areas are clean, organized, and merchandised according to company guidelines and that fixtures and equipment are working properly.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, bank deposits, and appropriate inspection of associate belongings at closing or shift end.
Support the team in meeting sales, profit, and shrink goals; complete required administrative and operational duties.
Conduct inventory counts, stock and restock merchandise, and organize products on the sales floor.
Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and deposit slips, maintain sufficient cash and change, and make bank deposits as required.
Verify shipments, record discrepancies, conduct merchandise counts, and communicate inventory discrepancies to the Store Manager or District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, including proper labeling and packing lists.
Monitor associate and guest safety, address hazards, and report injuries according to company guidelines.
Help maintain organized store records and files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
Follow GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct, and comply with opening and closing procedures.